Shipping Policy

LOSBRABOS

At LOSBRABOS, our goal is to get your order to you as quickly and safely as possible. This page explains how our shipping process works.

Shipping Zones

We ship to Portugal (Mainland and Islands) and to the rest of the European Union.

(Note: if you ship to the Azores and Madeira, delivery times may be slightly longer. Worth confirming this with your carrier.)

Processing and Delivery Times

• Order processing: 1-2 business days (time needed to prepare and pack your order).
• Domestic delivery (Portugal): 1 to 3 business days after dispatch.
• International delivery (EU): 5 to 7 business days after dispatch.

The times above are estimates and may vary during high-demand periods (e.g. promotional campaigns, Black Friday, Christmas season) or due to factors beyond our control, such as weather conditions or carrier strikes.

Shipping Costs

Shipping costs are automatically calculated at checkout, based on the weight of the order and the destination. The final amount will always be shown before you confirm and pay for your order, so there are no surprises.

Order Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number, so you can follow your order's journey until it's delivered.

Undelivered or Lost Orders

If your order doesn't arrive within the expected timeframe, please contact us at info@losbrabos.com with your order number, and we'll investigate with the carrier.

We are not responsible for delays caused by incorrect or incomplete delivery addresses provided by the customer. Please double-check your delivery details before completing your purchase.

Customs and Duties

For shipments within the European Union, there should be no additional customs charges, as this is intra-community trade.

Questions

For any questions about your shipment, contact us at info@losbrabos.com.